Frequently Asked Questions (FAQs)

How can I track my order?

We encourage you to sign up for an account on our website so that you can login and track all your recent and past orders. If you have not signed up for an account, please check your email account for an email from us with the tracking number of your package. If you have trouble finding our email to you, please be sure to check your spam and junk folders. Alternatively, you can contact us at with your name or address. We will reply to your email with your package’s tracking number.

Why do my rubber bands break?

It is normal to have about 3% defective bands within each bag of bands due to the normal manufacturing process. Please check your loom and hook to make sure that there are no sharp edges that may cut the bands. You can use a nail file to remove the sharp edges from the loom and hook. Our warranty information can be found at

How do I stop my rubber bands from sticking together?

To unstick the rubber bands, please massage a small amount of hand or body lotion onto the bands and pull them apart. Gradually add more lotion if needed. They should stay separated once they are thinly coated with some lotion. 

How to protect and prolong the life of my Rainbow Loom creations?

If your creations will be exposed to sunlight or UV light, we recommend a clear sunblock such as Banana Boat Sport Ultra Clear Sunscreen Spray or Coppertone Sport Clear SPF 50 Sunscreen Lotionon Amazon.  You may also use both hand lotion and a clear sunblock for extra protection.

Why is my Visa, MasterCard, Amex, or Discover prepaid/gift card rejected or declined?

Please make sure that the billing address that you enter on our website’s checkout page matches the prepaid card's registered address. Most prepaid cards allow you to add an address to the card for online purchases. Some have websites that allow you to register your address, while others require that you call a number on the back of the card. Alternatively, the prepaid card's registered address might be printed on back of the card or on the paper that came with the card. If you have obtained the prepaid card from a fund raising event or charity, the charitable organization’s billing address might be the card’s registered address.  Additional information can be found at

Do you offer discount coupons or promotional codes?

We do not offer Rainbow Loom discount coupons or promotional codes. Our website always shows our best prices so that every customer can take advantage of our best offers.

How do I use scratch-off Secret Codes?

At one time, there was a lot of counterfeit Rainbow Looms. The Secret Code was used to authenticate Rainbow Loom products on our website so that buyers can find out if they have purchased an original Rainbow Loom. Buyers will also get access to additional instructional videos when they authenticate their products. We have since discontinued the authentication feature so the Secret Code does not serve any function anymore. All the tutorial videos are available publicly now at

Where will my order be shipped from?

Your order will be shipped from Rainbow Loom LLC, 625 N Washington Ave., Wichita, KS 67214, United States.

I'm a complete beginner. What Rainbow Loom kits are the best ones to start with?

We recommend starting off with our Original Bracelet Making Kit or our Bracelet Craft Kit as this will provide you with step-by-step instructions on using the tools and teach you how to create a variety of simple bracelet patterns.

What is Loom Artist of the year and how do I become one?

Every year the RL team picks a group of loomers who has done an outsanding job in the previous year in creating their own creations/being active within the community. A Loom Artists of the year sets a great example of kindness, compassion, and integrity.

You can check out the past Rainbow Loom Artist here.

What are the requirements?

You much be following us either on IG or FB. Make sure you're active within the year by posting any type of creations you make while also giving credit to other creators if using their patterns/tutorials.

How do I submit?

There are no submissions. At the end of each year, the RL team will review each and everyones profiles to decide who will receive their award.

What is Loom Star of the Week and how do I become one?

Every week our RL team picks one Loomer who we think did an outstanding job with their creations. Each Loomer will be rewarded with a small prize and will need to contact us directly to let us know where to send their prize.

What are the requirements?

You much be following us either on IG or FB. Be sure to tag us in your post and use #loomstarnomination so that we can see your creations and know which ones you're submitting.

How do I submit?

Every week you're allowed to submit as many submissions as you want. Submissions are preferably submitted before Thursday 5PM EST sot hat our team has time to review each submission.

Are there any tutorials that can help me learn how to make more creations?

Yes! To access additional Rainbow Loom tutorial please check out Instructions and Tutorial where you'll find detailed step-by-step instructions on creating various bracelet patterns and using the necessary tools. Additional we have a YouTube channel here that you can check out for even more tutorials. Don't forget to take a a look the featured channels which show case additional tutorials that have been created by other skilled loomers.