Warranty Policy

WARRANTY WITHIN USA:

It is normal to have about 3% defective bands within each bag of band due to the normal manufacturing process. You may request replacement parts/items within 30 days of the purchase date if the product was purchased from an authorized "brick and mortar" retailer or this website. Please contact us at Contact Us – Rainbow Loom USA Webstore.  Please be prepared to provide the following information when requested:

1. Picture of proof of purchase (receipt)
2. Picture of original packaging showing the UPC code
3. Picture of broken/defective item
4. Your shipping address (within USA only). 

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WARRANTY OUTSIDE OF USA (INTERNATIONAL):

It is normal to have about 3% defective bands within each bag of band due to the normal manufacturing process. Warranty is provided by the retailer/seller in accordance with the retailer/seller's policy and local regulations. Please contact the retailer/seller directly. For orders placed on this website, you may request replacement parts/items within 30 days of the receipt date. Shipping cost may apply. Please reply to the order confirmation email that you received when the order was placed with a picture of broken/defective item.