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RAINBOW LOOM USA WEBSTORE

Warranty Policy

WARRANTY WITHIN USA:

It is normal to have about 3% defective bands within each bag of band due to the normal manufacturing process. You may request replacement parts/items within 30 days of the purchase date if the product was purchased from an authorized "brick and mortar" retailer or within 30 days of the delivery date if the product was purchased from this website. Please contact us at Contact Us – Rainbow Loom USA Webstore.  Please be prepared to provide the following information when requested:

  1. Picture of proof of purchase (receipt)
  2. Picture of original packaging showing the UPC code
  3. Picture of broken/defective item
  4. Your shipping address (within USA only). 

WARRANTY OUTSIDE OF USA (INTERNATIONAL):

It is normal to have about 3% defective bands within each bag of band due to the normal manufacturing process. Warranty is provided by the retailer/seller in accordance with the retailer/seller's policy and local regulations. Please contact the retailer/seller directly. For orders placed on this website, you may request replacement parts/items within 30 days of the receipt date. Shipping cost may apply. Please reply to the order confirmation email that you received when the order was placed with a picture of broken/defective item.